FAQs

We at KC Chic Designs appreciate you taking the time to visit our site, below you can find details about our on-line store policies. 

Shipping - As a small business we are hard at work at ensuring all items purchased are shipped as quickly as possible. All designs are shipped within 5 to 7 business days with the following exceptions:

Moissanite Designs (unless otherwise stated) ship within 10 to 15 business days, all made to order Personalized custom designs ship within 4 to 6 weeks 'business days' (unless otherwise stated). 

Returns/ExchangesIf you are not completely satisfied with your KC Chic Designs purchase you may return the item within 5 business days of receiving it for exchange (for an item of equal value, excludes custom orders) or refund. Please contact us at CustomerService@KCChicDesigns.com to initiate a return. Item must be in its' original unused condition. Any items damaged within 6 months of receival can be returned for replacement. All Moissanite items damaged can be returned for a replacement for up to a year after receival. Shipping costs on returns are not refunded in lieu of restocking fees. Cancellation of any order must be requested within 24 Hrs of purchase in order to receive a refund.

Moissanite items are only eligible for exchange and or store credit. Clothing items are only eligible for return for store credit.  All items in the Gone for Good/ Special Looks Collections as well as purchases made on Live hosted sales are final and not eligible for return or refund.  

If the customer purchased the incorrect color or size of an item they can return said item for a store credit, please email us CustomerService@KCChicDesigns.com to initiate return.