If you are not completely satisfied with your KC Chic Designs purchase you may return the item within 5 business days of receiving it for exchange (for an item of equal value, excludes custom orders) or refund. Item must be in its' original unused condition. Any items damaged within 3 months of receival can be returned for replacement. Unfortunately, shipping costs can not be refunded. Cancellation of any order must be requested within 24 Hrs of purchase in order to receive a refund.