Thank you for visiting our site, we are working as fast as possible to get your order out to you. As a small independent family run business our shipping times are between 5 to 10 business days, custom orders ship within 4 to 6 weeks.
If you are not completely satisfied with your purchase you may return the item within 10 business days of receiving it for a refund to:
KC Chic Designs
4343 Lynx Paw Trail
Valrico Fl, 33596
Store times: Mon to Fri 9:00 am to 5:00 pm est.
Our return policy applies to all items unless stated otherwise on item or collection listing descriptions.
Custom and/or bundled items are non-refundable. We do not provide return labels or reimburse return shipping costs in lieu of charging a restocking fee. We can not accept any returns with unpaid shipping fees.
We will replace any damaged/broken items within 6 months of receival. Any damaged designs featuring Moissanite are replaced for up to one year after receival. Please email us at KCChicDesigns@gmail.com with your name, order number and pictures of the damage to receive a replacement. It is not necessary to return broken items.
Unfortunately we can not edit orders once they are completed on our site. Any order requiring adjustments will be cancelled and payment will be refunded so the correct item can be purchased. Any orders made in error must be cancelled within 24 hours.
Multiple separate orders made within the same business day, using the same shipping address, can be combined to save on shipping costs. Please email us for this service.
If you follow any of our social media accounts please utilize our email for any customer related issues.
Please contact us for wholesale pricing of any product, or any other inquiries, at KCChicDesigns@gmail.com